Poly-B Plumbing & Drain Services - Head Office
1 month ago
We had a water leaking water line to toilet in ensuite. Response was very good, the plumber was friendly and work was completed in short order.
Be warned though, they are expensive, the "dispatch fee" was over $100.00 and our total bill well over $300! Parts for the job may have been $50 at the most. Granted we did not know where the shut off water valve was exactly located (just general area) but we still felt "over charged" Cheers
The Business Owner Replied:
Good day Brian, Happy to hear you are pleased with the plumbing services. Our plumbing business does not operate on the cost of parts. To keep the business open and cover all daily expenses this is the cost of the service. We hope you can understand.
Written on 10/18/2024
Good day Brian, Happy to hear you are pleased with the plumbing services. Our plumbing business does not operate on the cost of parts. To keep the business open and cover all daily expenses this is the cost of the service. We hope you can understand.
Written on 10/18/2024
3 months ago
Called at noon Friday expecting to have to leave a message. Instead, someone answered and gave us an appointment for the same afternoon. Scott was able to clear the clogged downspout extension under the lawn without having to dig up the lawn. Appreciate their expertise, their thoroughness, and their promptness. We highly recommend this company.
9 months ago
Poly-B's responses to two separate issues we have had recently were prompt and reassuring. The assessments, repair, and a new installation were done thoroughly and neatly. As well, both Scott and Jesse provided additional good information for the ongoing use of the fixtures. It was a pleasure to meet them. We are confident with contacting Poly-B for our future needs.
The Business Owner Replied:
Thank you for your thoughtful review and we are happy to hear you will be a repeat customer if the need arises. Enjoy the rest of your day! Poly-B Plumbing Team
Written on 02/22/2024
Thank you for your thoughtful review and we are happy to hear you will be a repeat customer if the need arises. Enjoy the rest of your day! Poly-B Plumbing Team
Written on 02/22/2024
10 months ago
We had a short cycling well pump and Scot and Jessie diagnosed it on Thursday and then on Friday, 2 days before Christmas, installed a new water pump and pressure tank. They were great to work with. A special shout out to Mike my daughter's partner who went down the wheel for the connect /disconnect. With a crowd coming over the next week water is a great luxury. Thanks to everyone!
The Business Owner Replied:
Thank you Hartley for trusting in our Team to get you back up and running. Happy Holidays to you and yours!
The Poly-B Team
Written on 12/27/2023
Thank you Hartley for trusting in our Team to get you back up and running. Happy Holidays to you and yours!
The Poly-B Team
Written on 12/27/2023
1 year ago
Scott and Jesse did a fabulous job. Friendly and very knowledgeable. They installed a new heat line in my existing water line. They also coordinated the job with an electrician. I recommend this company.
The Business Owner Replied:
Thank you for this kind and thoughtful review Corrie. Glad our Team was able to meet all your needs.
Written on 10/27/2023
Thank you for this kind and thoughtful review Corrie. Glad our Team was able to meet all your needs.
Written on 10/27/2023
2 years ago
Called regarding a stubborn clogged kitchen sink. I spent 3 hours pouring baking soda/vinegar and snaking.
Jeremy arrived and resolved our issue within a reasonable time. He was pleasant, diligent and kept everything clean.
The invoice was fair for the time and effort.
First time customer, and will definitely call Polyb for future needs.
Thanks, Wendy and Ted
2 years ago
Highly recommend. Poly-B plumbing. Excellent customer service and very committed to serving their clients. We needed new plumbing in our basement for laundry machines and some other plumbing retrofits, and Paul did a great job with the craftsmanship and adhering to our schedule.
The Business Owner Replied:
Many thanks Carolin for reviewing Paul's services. We are happy to have assisted in your basement renovation process. Have a great day!
Written on 06/14/2022
Many thanks Carolin for reviewing Paul's services. We are happy to have assisted in your basement renovation process. Have a great day!
Written on 06/14/2022
2 years ago
Fast prompt service called first thing in the morning dispatcher was excellent.Took my info and said Scott would be there between 2&4 and he was Scott did a great job cleared out clogged drain and was very pleasant .
Thanks for the prompt service
The Business Owner Replied:
Thanks so much Doug for the 5 star review! Scott was glad to help clear that blockage. ?? Jody on behalf of the Poly-B Team
Written on 06/10/2022
Thanks so much Doug for the 5 star review! Scott was glad to help clear that blockage. ?? Jody on behalf of the Poly-B Team
Written on 06/10/2022
2 years ago
I was extremely, happy with the service provided by this company. Scott did a great job, was very professional and polite. I will definitely use them again.
The Business Owner Replied:
Thank you very much Mrs Loos for reviewing Scott's service! ??
Written on 05/09/2022
Thank you very much Mrs Loos for reviewing Scott's service! ??
Written on 05/09/2022
2 years ago
Great guys. They did a fantastic job. Will use them again!!
3 years ago
Scott came to my house on time..actually squeezed me in at the end of the day and did a great job diagnosing and fixing the issue! Would recommend Poly B anytime!
The Business Owner Replied:
Thank you for reviewing our services Mr. Housome. It is a pleasure to be able to assist you!
Written on 10/22/2021
Thank you for reviewing our services Mr. Housome. It is a pleasure to be able to assist you!
Written on 10/22/2021
3 years ago
What I appreciate most about this company was that they came out the same day that I had plumbing issues. The plumber was very easy going and was able to perform the work.
Payment however has been an issue and their communication not so great. I was advised my card failed and I assured them there was funds on it. They waited two days to call me and declined to send an estimate for the plumbing that needed to be fixed until payment was processed... meanwhile I had no toilet or shower!!
I would suggest them to work on their communication and send an estimate immediately as I didn't have time to wait three days just for a quote while I had no toilet or running water in my home.
The Business Owner Replied:
Thank you Shaunna for your review. We are glad our technician could come out same day and help you with your issues. Yes you are correct payment was not a smooth process. Unfortunately the card number provided would not allow us to process the payment. Our office staff kindly alerted you of the issue and offered two other options. Our policy with follow-up estimate is in place as we have had some difficulties in the past. We hope you can understand. We hope that you can find a solution with your plumbing issues moving forward. Thank you.
Written on 09/02/2021
Thank you Shaunna for your review. We are glad our technician could come out same day and help you with your issues. Yes you are correct payment was not a smooth process. Unfortunately the card number provided would not allow us to process the payment. Our office staff kindly alerted you of the issue and offered two other options. Our policy with follow-up estimate is in place as we have had some difficulties in the past. We hope you can understand. We hope that you can find a solution with your plumbing issues moving forward. Thank you.
Written on 09/02/2021
3 years ago
Scott and Malcolm were awesome ! Very knowledgeable ! Very friendly !! We were very appreciative how fast they showed up and dealt with our plumbing !! Thank you ! We would recommend them to everyone !
The Business Owner Replied:
Thanks for taking the time to review our service today Julie. We appreciate both your business and review. Have a nice rest of your day!
Written on 05/10/2021
Thanks for taking the time to review our service today Julie. We appreciate both your business and review. Have a nice rest of your day!
Written on 05/10/2021
4 years ago
Poly-B Plumbing did a great job fixing our plumbing issue. Their rates were fair and not inflated. They were courteous, friendly and professional. Scott went above and beyond to make sure our issue was fixed. Their motto is something to the effect of "we want to be your plumbers for life," and I know that we have found the plumbing service that we are going to use in future.
The Business Owner Replied:
Thank you Jordan and Anna. It was a pleasure to help you in the situation we found you in and we are glad everything could go back to as it should with your drain line. We had a few challenges which we were able to work through. Thanks for your review and have a great weekend! The Poly-B Team
Written on 02/28/2020
Thank you Jordan and Anna. It was a pleasure to help you in the situation we found you in and we are glad everything could go back to as it should with your drain line. We had a few challenges which we were able to work through. Thanks for your review and have a great weekend! The Poly-B Team
Written on 02/28/2020
4 years ago
Have used PolyB for 3 years and have always been satisfied; they do an excellent job and are available on short notice. We have income properties which are always in need of quick repairs.
The Business Owner Replied:
Thank you for choosing Poly-B Plumbing Joanne! It is our pleasure to help you out with your various plumbing needs. Thanks for the kind review.
Written on 12/21/2019
Thank you for choosing Poly-B Plumbing Joanne! It is our pleasure to help you out with your various plumbing needs. Thanks for the kind review.
Written on 12/21/2019
4 years ago
Excellent service by Paul very decently priced I had a major leak he replaced the pipe and was able to fix drain on floor so i could finally have a laundry sink Thank you so much Paul
The Business Owner Replied:
Sherri it was our pleasure to help. So glad we could get you all fixed-up and glad we could keep you happy all around as well right before the holidays. Thank you for the great review today. Paul
Written on 11/30/2019
Sherri it was our pleasure to help. So glad we could get you all fixed-up and glad we could keep you happy all around as well right before the holidays. Thank you for the great review today. Paul
Written on 11/30/2019
5 years ago
Have you ever witnessed a trade cleaning up any mess that was left from an installation, well I did. Scott and Richard exceeded our expectations in delivering the service we had asked for, thank you. Thank you Poly-B for booking us an appointment immediately. I have a laundry sink hooked up and great water pressure.
The Business Owner Replied:
Oh Debrah! It is so nice to hear the great measures we took to look after you! You were a fantastic client to look after as well. It would be a pleasure to help you anytime if the need arises. Take care for now. Your Poly-B Team. Enjoy this beautiful fall day!
Written on 10/26/2019
Oh Debrah! It is so nice to hear the great measures we took to look after you! You were a fantastic client to look after as well. It would be a pleasure to help you anytime if the need arises. Take care for now. Your Poly-B Team. Enjoy this beautiful fall day!
Written on 10/26/2019
5 years ago
Thanks Paul for arranging the Sewer line Replacement. Job went very fast and efficient. No mess was left. Thanks
The Business Owner Replied:
Pleasure was ours Mr. Stevenson! Glad we could finally go ahead and get it all cleared up for you.
Written on 06/04/2019
Pleasure was ours Mr. Stevenson! Glad we could finally go ahead and get it all cleared up for you.
Written on 06/04/2019
5 years ago
Paul was friendly. Did a great job, reasonable pricing and will definitely use again. Highly recommend.
The Business Owner Replied:
Good morning Sheila, Thank you for allowing us to assist you. We appreciate this kind review. It was a pleasure. Paul & Family
Written on 04/12/2019
Good morning Sheila, Thank you for allowing us to assist you. We appreciate this kind review. It was a pleasure. Paul & Family
Written on 04/12/2019
5 years ago
We recently moved into a very old home in Orillia and had many issues with smells, when washer was running and overall water drainage... Paul responded to my message quickly and was there the next day! He quickly assessed and identified 4 different issues causing all of our problems.. He resolved our issues quickly, and for a very reasonable cost.. I can't even say how impressed I was with his customer service.. He is a fabulous person and I quickly told him he's our plumber for life! I trust him completely in our home and loved the work he did!!! Thank you Paul so very much.. We are in a new town, and know nobody and somehow we found you!!! Thank you , sincerely susan ....
The Business Owner Replied:
Such a pleasure to serve Susan! It brings a smile to my face knowing you are completely satisfied with the plumbing & drain services we provided. I couldn't have wished for better clients to serve. It is our pleasure! Welcome to town and I sincerely appreciate the kind words you have to say and share with others who may be considering calling Poly-B Plumbing. Paul Bosse & Family. Happy New Year! We look forward to continuing to serve you if required in the future.
Written on 01/03/2019
Such a pleasure to serve Susan! It brings a smile to my face knowing you are completely satisfied with the plumbing & drain services we provided. I couldn't have wished for better clients to serve. It is our pleasure! Welcome to town and I sincerely appreciate the kind words you have to say and share with others who may be considering calling Poly-B Plumbing. Paul Bosse & Family. Happy New Year! We look forward to continuing to serve you if required in the future.
Written on 01/03/2019
5 years ago
Paul has done a few jobs at our house including replacing a whole exterior sewer line. He is professional and a great guy to get along with. Would recommend him to do any work at your home you wont be disappointed.
The Business Owner Replied:
Hi Ray, thank you for choosing Poly-B Plumbing. It was a pleasure to help you out once again. I'm glad we could get everything done before the deep freeze. We appreciate the prompt payment and review. May the New Year bring your family lots of new adventures. Thanks again! Paul & Family
Written on 12/08/2018
Hi Ray, thank you for choosing Poly-B Plumbing. It was a pleasure to help you out once again. I'm glad we could get everything done before the deep freeze. We appreciate the prompt payment and review. May the New Year bring your family lots of new adventures. Thanks again! Paul & Family
Written on 12/08/2018
6 years ago
Paul came out on a Sunday to clear roots out of our main sewer line to the road. He returned on Monday to do a video inspection and write a report. We were very happy with his quality of work, prompt service and reasonable price. Thank you Paul, we look forward to working with you in the future.
The Business Owner Replied:
Thanks Lee! What a fantastic review. It's nice to see our new clients appreciate the value of a licensed and experienced Plumber. I hope this allows your family to get back on track and enjoy what matters most. Glad we could be of service. Appreciate the call and your feedback. Paul & Family
Written on 11/13/2018
Thanks Lee! What a fantastic review. It's nice to see our new clients appreciate the value of a licensed and experienced Plumber. I hope this allows your family to get back on track and enjoy what matters most. Glad we could be of service. Appreciate the call and your feedback. Paul & Family
Written on 11/13/2018
6 years ago
Prompt and accurate service. Very knowledgeable and helpful. Will definitely recommend and use Poly-B again.
The Business Owner Replied:
Thank you for the great review Holly. Glad we could be of service and help you out in a quick manner. See you again, Paul.
Written on 11/07/2018
Thank you for the great review Holly. Glad we could be of service and help you out in a quick manner. See you again, Paul.
Written on 11/07/2018
6 years ago
Prompt assessment and repair with fair price. Highly recommend. I've found my plumber! Thanks.
The Business Owner Replied:
Pleasure to help you Gary. It is awesome to hear we left an impression. Glad we found the critter. Poly-B Family
Written on 10/17/2018
Pleasure to help you Gary. It is awesome to hear we left an impression. Glad we found the critter. Poly-B Family
Written on 10/17/2018
6 years ago
We originally called Poly-B last year when we had a recurring backup. He was quick to respond and resolve our immediate issue, informing us of the underlying cause and tips to avoid future backups, all at an affordable price. We contacted Poly-B this summer to have the underlying issue fixed. I still can't believe how quickly Paul was able to fit us in and get everything done. Especially the work on site; taking up a portion of the basement floor, excavating the front yard, and putting it all back together in less than 2 days. Professional, knowledgeable and a super nice guy in general. Shout out to his hard working wife Jody too, who kept us informed throughout the project.
The Business Owner Replied:
Wow! What an amazing review Kurt & Kristie. It was a pleasure to be able to help out with the issues and being part of the resolution is an honour. We truly appreciate the business and chance to help out. Many thanks! Poly-B Family
Written on 10/11/2018
Wow! What an amazing review Kurt & Kristie. It was a pleasure to be able to help out with the issues and being part of the resolution is an honour. We truly appreciate the business and chance to help out. Many thanks! Poly-B Family
Written on 10/11/2018
6 years ago
We had our drains back up, I called so many places and everyone was busy. I called Poly-B and he said he could come in 20 minutes. He was very knowledgeable, affordable and so nice. Got the work done quickly. He had us up and running in no time! Absolutely amazing service! We will definitely be using Poly-B plumbing again! Thanks so much guys, you're awesome!
The Business Owner Replied:
Tiffanie, So fantastic to hear from our clients. We are honoured to be able to leave such an impression and glad we could help in a timely manner. We look forward to being there for you in the future! Many many thanks for the review. Poly-B & Family
Written on 09/08/2018
Tiffanie, So fantastic to hear from our clients. We are honoured to be able to leave such an impression and glad we could help in a timely manner. We look forward to being there for you in the future! Many many thanks for the review. Poly-B & Family
Written on 09/08/2018
6 years ago
I highly recommend this company as my experience was great as part of my kitchen renovation. I needed Paul's help with a minor issue a few months later and he went out of his way to fix the issue. I will certainly keep them in mind for any future plumbing needs. Thanks for your help today.
The Business Owner Replied:
Many thanks Mary-Ellen! It was a pleasure to help and we value your kind words. Poly-B Family
Written on 05/16/2018
Many thanks Mary-Ellen! It was a pleasure to help and we value your kind words. Poly-B Family
Written on 05/16/2018
6 years ago
My husband called Poly-B when we had issues with our sewer. He explained what was causing the problem, how to solve it and got everything working again. He is professional, knowledgeable and trustworthy. We will definitely choose Poly-B for our future projects.
The Business Owner Replied:
Many thanks for this review Liz!
Written on 03/09/2018
Many thanks for this review Liz!
Written on 03/09/2018
6 years ago
When my new kitchen counter was installed and I needed someone to install the sink and tap I asked FB for referrals for a good plumber. A friend recommended PolyB He responded quickly and was here right away Great service. Nice guy. Totally recommend him to anyone.
The Business Owner Replied:
Thanks Vanessa! It was a pleasure. Paul
Written on 03/09/2018
Thanks Vanessa! It was a pleasure. Paul
Written on 03/09/2018
6 years ago
We had a terrible smell in our home 2 days before Christmas and called Poly-B . He came out , found the problem and told us how to fix it. He didn’t charge us a cent and was very polite and knowledgeable. We are doing major renovations in the future and plan on calling Poly-B! Great service!
The Business Owner Replied:
Thanks Mary! Take care for now. We appreciate the kind words.
Written on 02/28/2018
Thanks Mary! Take care for now. We appreciate the kind words.
Written on 02/28/2018
6 years ago
We recently added a washroom to our rec room, Outstanding work done by Poly-B. Great Customer service and clean work done.. Highly recomend..
The Business Owner Replied:
Pleasure was ours Adam. Glad we could help out!
Written on 02/28/2018
Pleasure was ours Adam. Glad we could help out!
Written on 02/28/2018
6 years ago
I'd highly recommend Poly-B plumbing. We just lucked out this time, as we had no else to go to. Paul was prompt, professional, knowledgeable, and courteous. He also didn't rob us blind. Thanks again Paul, and best of luck with the company. I'm confident you'll do just fine. Passing the word.
The Business Owner Replied:
Thank you for taking the time to write a review Jim & Anne! It was my pleasure to be of service. Many thanks for the opportunity. Paul
Written on 02/28/2018
Thank you for taking the time to write a review Jim & Anne! It was my pleasure to be of service. Many thanks for the opportunity. Paul
Written on 02/28/2018
The Business Owner Replied:
Thank you for taking the time to write a review Jim & Anne! It was my pleasure to be of service. Many thanks for the opportunity. Paul
Written on 02/28/2018
Thank you for taking the time to write a review Jim & Anne! It was my pleasure to be of service. Many thanks for the opportunity. Paul
Written on 02/28/2018
